Privacy Policy

Privacy Policy (HOPS Czech Bath & Spa)

Effective date: January 19, 2026

This Privacy Policy explains how HOPS Czech Bath & Spa (“HOPS,” “we,” “us”) collects, uses, shares, and protects your personal data when you interact with us—whether you visit our spa, contact us, book a service, or use our website/social channels.

By using our services or website, you agree to the practices described in this Policy.

1) Who we are

Controller / Business name: HOPS Czech Bath & Spa

Website: https://hops-czech.com

Phone/WhatsApp: +20 100 388 3760

Email: info@hops-czech.com

Address:
6 Touristic, Touristic Villages, Hurghada 1,
Red Sea Governorate, Egypt

2) What data we collect

We may collect the following categories of information:

A. Booking and contact details

  • Name, phone number, WhatsApp number, email
  • Booking details (date/time, selected package, number of guests)
  • Messages you send to us (WhatsApp, social media DMs, email)

B. Service and preference details

  • Preferences relevant to your experience (e.g., massage pressure preference)
  • Notes you provide that help us deliver the service safely and comfortably

C. Health-related information (only if you provide it)

  • Information such as allergies, pregnancy, injuries, sensitivities, or medical notes you choose to share so we can tailor the service and avoid harm. We recommend sharing only what is necessary.

D. Payment-related information

  • If you pay through a third-party provider, we may receive confirmation details (payment status, transaction reference).
  • We do not intend to store full card details on our systems unless explicitly stated by the payment provider’s process.

E. Website and device information (if applicable)

  • IP address, browser/device info, pages viewed, approximate location, and cookies/analytics data.

F. Photos, videos, and testimonials (optional)

  • Images/videos you provide or agree to be captured, and any testimonial or review content you consent to share.

3) How we use your data

We use personal data to:

  • Process and manage bookings and customer support
  • Provide the services you request (bath packages, masks, scrubs, massages)
  • Communicate about your booking (confirmation, changes, reminders, follow-ups)
  • Improve service quality, training, and customer experience
  • Send marketing messages only if you choose to receive them (and you can opt out anytime)
  • Meet legal, accounting, and operational requirements (e.g., invoicing, recordkeeping)
  • Protect our guests, staff, and business (fraud prevention, security, dispute handling)

4) Legal basis for processing (where applicable)

Depending on your location and applicable laws, we process your data based on:

  • Contract / steps to book: to schedule and deliver your service
  • Legitimate interests: to operate, improve, and secure our business
  • Consent: for marketing communications, testimonials, and optional sensitive details
  • Legal obligations: recordkeeping and compliance requirements

5) When we share your data

We do not sell your personal data. We may share it with:

  • Service providers who help us operate (booking tools, messaging tools, website hosting, analytics)
  • Payment providers to process transactions
  • Professional advisers (accountants, auditors, legal advisers) when necessary
  • Authorities if required by law or to protect rights/safety

We only share the minimum necessary data and expect providers to protect it appropriately.

6) International transfers

If we use providers that store or process data outside Egypt, your data may be transferred internationally. In such cases, we take reasonable steps to ensure an appropriate level of protection.

7) Data retention

We keep personal data only as long as needed for delivering services and managing bookings, resolving disputes, and meeting legal and accounting obligations. Retention periods may vary depending on the type of data and legal requirements.

8) Security

We use reasonable administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is 100% secure, but we work to prevent unauthorized access, misuse, or loss.

9) Your rights and choices

Depending on applicable laws, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion (where legally permitted)
  • Object to or restrict certain processing
  • Withdraw consent (e.g., marketing) at any time

To exercise these rights, contact us using the details in Section 14.

10) Cookies and tracking (website)

If our website uses cookies/analytics, we may use them to remember preferences, understand website usage, and improve performance and content. You can control cookies via your browser settings.

11) Reviews and third-party platforms

If you leave a review on platforms like Tripadvisor or contact us through social media, your data is also handled under those platforms’ privacy policies. We may reference or repost testimonials only with your consent, unless the content is already public and reposting is consistent with your expectations.

12) Children’s privacy

Our services are intended for adults unless explicitly stated otherwise. We do not knowingly collect personal data from children without a parent/guardian’s involvement.

13) Changes to this policy

We may update this Policy from time to time. The latest version will be posted on our website with an updated effective date.

14) Contact us

For privacy questions or requests, contact: